Privacy policy

Privacy Policy of The Biltong Man (UK)

Last updated: June 1st, 2025

The Biltong Man Limited, registered at Ashfell View, Ravenstonedale, Kirkby Stephen, Cumbria, CA17 4NH, operates this website and online store ("Services"). This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

By accessing or using our Services, you acknowledge you have read and understood this Privacy Policy.

 

 

1. Who We Are

The Biltong Man Limited is the data controller of your personal data. Our Data Protection Officer is the company director. You may contact us for privacy-related matters at customerservice@thebiltongman.co.uk

 

 

2. Personal Data We Collect

We may collect and process the following categories of personal information:

  • Contact Information: name, billing and shipping address, phone number, email.

  • Account Information: username, password, account preferences.

  • Order Information: purchase history, wishlist, cart items, payment confirmation.

  • Financial Information: card or payment method used (handled securely via third-party payment processors).

  • Device and Technical Information: IP address, browser type, device ID, cookies, location data.

  • Usage Data: website interactions, page views, navigation patterns.

  • Communications: inquiries, messages or reviews you send us.

 

 

3. How We Collect Your Data

We collect your data:

  • Directly from you, when you place orders, register for an account, sign up to newsletters, or contact us.

  • Automatically, through cookies and similar technologies.

  • From third parties, such as payment processors, advertising platforms and analytics tools.

 

 

4. How We Use Your Data and Legal Bases

We only process your data when we have a valid legal basis. These include:

  • Contractual necessity:

    • To process your orders, payments and deliveries.

    • To manage your account.

  • Legal obligation:

    • To retain financial records for tax and legal purposes.

  • Legitimate interests:

    • To respond to customer inquiries.

    • To improve our website and services.

    • To send relevant product updates to existing customers (soft opt-in).

    • To prevent fraud and ensure security.

  • Consent:

    • To send newsletters and promotional communications.

    • To use cookies and analytics for marketing and personalization.

You may withdraw consent at any time.

 

 

5. Marketing and Communications

We may send marketing emails to:

  • Users who have subscribed.

  • Existing customers (using soft opt-in rules).

You can opt out of marketing at any time by clicking the "unsubscribe" link in our emails or contacting us.

 

 

6. Sharing Your Information

We may share your data with:

  • Shopify, our ecommerce platform, which processes and stores your data securely.

  • Payment providers, including PayPal, Apple Pay and Shopify Payments.

  • Delivery services, to fulfil your order.

  • Analytics and advertising providers, such as Google Analytics and Meta Platforms, based on your consent or our legitimate interest in marketing our products and services to existing customers.

  • Email marketing services, if applicable.

  • Other service providers who help us operate our site and services.

All third-party providers act under our instructions and are bound by confidentiality and data protection obligations.

 

 

7. Cookies and Tracking Technologies

We use cookies to:

  • Enable essential website functionality.

  • Analyze site usage and improve performance (Google Analytics).

  • Deliver personalized advertising (Meta Pixel).

We will only use non-essential cookies (analytics and advertising) if you give us consent via our cookie banner. You can manage your preferences at any time. Essential cookies do not require consent but are disclosed in our cookie notice.

 

 

8. International Data Transfers

Your data may be transferred outside the UK. This includes:

  • Shopify (Canada and USA).

  • Google and Meta (USA).

Where data is transferred to countries without adequacy decisions, we rely on legal safeguards such as Standard Contractual Clauses or approved frameworks. Your data remains protected by these mechanisms.

 

 

9. How Long We Keep Your Data

We retain your data:

  • For as long as needed to fulfil orders and provide services.

  • For legal and tax record-keeping (typically up to 6 years).

  • Until you close your account or request deletion.

  • Until you unsubscribe from marketing communications.

 

 

10. Your Rights

Under the UK GDPR, you have the right to:

  • Access your data.

  • Correct inaccurate data.

  • Request deletion of your data.

  • Restrict or object to processing.

  • Withdraw consent.

  • Receive your data in portable format.

  • Complain to the Information Commissioner’s Office (ICO).

To exercise any of these rights, please contact us. We may need to verify your identity before processing your request.

 

 

11. Security Measures

We implement appropriate technical and organizational measures to protect your personal data. However, no method of transmission is 100% secure. Please avoid sharing sensitive information via unencrypted channels.

 

 

12. Children

Our Services are not intended for children under the age of 16. We do not knowingly collect data from minors. If you believe a child has provided us with their data, please contact us to request deletion.

 

 

13. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a new "Last updated" date. We recommend reviewing this policy regularly.

 

 

Contact Us For any questions or to exercise your rights, contact us at:

- Email: customerservice@thebiltongman.co.uk
- Postal address: The Biltong Man Limited, Ashfell View, Ravenstonedale, Kirkby Stephen, Cumbria, CA17 4NH

 

 

This policy is intended to comply with the UK GDPR, Data Protection Act 2018, and PECR.